BUSINESS PROCESS IMPROVEMENT

Engaged to lead the recovery of an Ofsted contract with responsibility for all ICT related development and support issues.  Led the creation and realisation of a Service Improvement Plan to address the contract action notices raised by the client.  My engagement resulted in:

• Increased level of trust from directors enabling a reduction in the CxO updates from daily to weekly after 2 weeks and to monthly after 6 weeks.

• KPI improvement in delivery to Ofsted from 0% to 85% in 6 weeks

• Handover to support for the long-term Operational support