SERVICE IMPROVEMENT

Public and Private

Several engagements looking at both change initiatives which were stalling and business as usual service where service quality was below SLA.

​

In such emotional circumstances we provide that area of calm that provides the space for us to collectively dissect the issues to get to the real root causes.  Then the definition of a roadmap to a better state can begin to provide the framework for the journey back to quality project / service delivery.

Whether we lead the recovery or that is managed in-house is entirely down to the client’s preference.